Front Desk 360 | Every Call Answered. Every Message Replied To.

Front Desk for Busy Service Businesses

Your business is
LOSING CUSTOMERS
every day.

Right now, you're missing 62% of your after-hours calls and ignoring 78% of your chat messages.
Front Desk 360 answers every call and message in seconds, books the job, and follows up, day and night.

Luxe Aesthetics
Always On
Hi, do you have any openings for a consultation this week?
22:45
Hi there! Yes, we do 😊 We have:

🕙 Wed 10:00
🕙 Thu 14:00

Which suits you?
22:45
Wednesday 10am please.
22:46
✅ Booked! You're confirmed for Wed at 10:00. See you then 💆
22:46
Lead Responded In
18 seconds ⚡
Calendar
Updated ✓
Live activity on your front desk
New booking confirmed
Running toilet · Tomorrow 10:00am
22:45
After-hours call answered
Quote request captured · You were asleep
2:13am
Follow-up recovered a job
David B. replied · Deposit paid · R3,200
Today
Every Call Answered · Every Message Replied To · More Jobs Booked · 24/7 · 365 Days a Year · Fewer Missed Calls · Every Call Answered · Every Message Replied To · More Jobs Booked · 24/7 · 365 Days a Year · Fewer Missed Calls ·
What it's really costing you

Slow replies don't just lose calls. They lose customers, reviews, and income.

You don't lose jobs because your work is bad. You lose them because you reply too late. The customer asks. You answer slowly. They are gone.

Money you are losing

Every message you miss is money you never get. And you don't even know it happened.

Your competitor wins the customer

People don't wait. They call the next business. You lose that job, and every job they would have given you later.

The 5-star reviews you never get

When you reply slowly, customers lose interest. So they never leave the good reviews that bring you new work.

You're paying to lose customers

You pay for ads to make the phone ring. Then no one answers, and the customer is gone. You are paying to lose work.

The fix

One front desk. Every job handled.

Not a chatbot. Not another app to learn. One front desk that answers your calls and WhatsApps, books the job, and even asks for reviews, just like a great receptionist.

These are example businesses. Your front desk always answers in your name, with your branding.

Answering your calls

Every call answered, even after hours.

Busy with a customer? After hours? Your front desk answers on the first ring. It speaks well, takes the details, and books the appointment. A call you would have missed becomes a booking.

  • Answers instantly, day or night
  • Books straight into your calendar
  • Sends you the booking details straight away
▶ Hear it live
7:42Carrier▮▮▮
Bright Smile Dental
010 045 1180
ringing…
Bright Smile Dental
"Good morning, thanks for calling Bright Smile Dental. How can I help today?"
Speaker
Transcript
Mute
Add
End
Transfer
Call transcript
Caller"Hi, I chipped my tooth this morning and it's quite sharp. Can I get in today?"
Bright Smile Dental"Oh no, sorry to hear that! I can fit you in first thing. Does 08:30 this morning suit you?"
Caller"Yes, that's perfect."
Bright Smile Dental"Booked for 08:30 today. ✅ Confirmation sent to your WhatsApp."
Continue call
Qualifying your leads

Know who is serious and who is just looking.

Most messages start with "how much?" Your front desk asks a few simple questions back. It works out who is serious, saves their details, and sends the keen ones to you. So you spend your time on real jobs.

  • Asks the right questions
  • Saves every customer's details
  • Tells you which customers are keen
▶ Try it on WhatsApp
Growing your reviews

Turn happy customers into 5-star reviews.

Good reviews bring you your next ten customers. But most happy customers never leave one unless you ask. Your front desk asks after every job. It also replies to each review. So your business looks busy and trusted.

  • Asks for a review after every job
  • Replies to every review, good or bad
  • Builds the good name that wins new work
Try It Live
Sent automatically after the job: "Thanks for choosing Apex Renovations, Thandi! How did we do? Leave a quick review ⭐"
T
Thandi M.
★★★★★ · 2 days ago
G
"From quote to clean-up they were spot on. Kept me updated the whole way, finished on time, and the finish is beautiful. Highly recommend!"
Apex Renovations replied
"Thank you so much, Thandi! It was a pleasure working on your home. Enjoy the new space. 😊"
Your smart website

We put a front desk on your website.

We put Front Desk 360 on your website. Now your site can talk to your customers for you. When someone visits, your front desk says hello, answers their questions, and books the job. They never have to leave your site. Day or night.

  • Talks to your customers on your website, day and night
  • Answers questions and books jobs on the spot
  • Turns a quiet website into a working front desk
Try It Live
frontdesk360.co.za
The live front desk answering a visitor right on the website
Built around you

Your customers deal with you. Not with us.

We build Front Desk 360 around your business. Every call, message, and reply goes out in your name. Your customers never see us. To them, it is just your team, always there.

Your name on everything

Your business name answers every call, signs every WhatsApp, and replies to every review. Customers only ever see you.

Set up around your business

We set it up with your services, prices, areas, and the way you talk. So it sounds like your business, because it is.

Your own login, your data

Log in to your own dashboard. See every chat, customer, and booking. It is yours from day one.

Your Front Desk, Set Up Properly From Day One.

We build it around your business. We go live with you. And we make sure you are happy before we hand it over.

01

Try It Live

Start by trying the live front desk on this page or booking a demo with us. We show you how it works in real time. No slides. No pitch.

02

We Learn Your Business

We collect your services, pricing, service areas, tone of voice, and common questions. Everything is built around how your business actually works.

03

We Build and Refine It

We set up your front desk, test the conversations, and fix everything until the replies sound right for your business. You test it. We fix it. We go again until you are happy.

04

You Go Live

Once you are happy, your front desk goes live and starts answering calls and messages. You manage your own front desk from the platform. Need us to make changes later? Just contact us and we will quote you.

The Real Cost of Slow Replies

You're Not Losing Customers.
You're Handing Them Over.

Every missed call and unanswered WhatsApp is a job that went straight to a competitor. Adjust the numbers below to see exactly what it is costing you.

See What Slow Replies Are Costing You

Use the calculator below to estimate how much revenue may be slipping away each month from missed calls, slow WhatsApp replies, and leads that never get followed up. It takes a few seconds.

30 sec
to estimate your lost revenue
Instant
no form, no sign-up needed
Monthly
see the cost add up fast

Calculate Your Lost Revenue

Adjust the sliders below to see exactly how much slow replies and missed follow-ups could be costing your business every month.

Missed enquiries per week5
← Drag to match your average missed leads each week
Average job value (R)R1,500
← Set your average job value in rand
Without Front Desk 360
−R30,000
Lost revenue every single month
Missed enquiries / week5 enquiries
Jobs lost per month~20 jobs
After-hours enquiries captured0%
Follow-ups sent automaticallyNone
Customers who go elsewhereMost of them
VS
With Front Desk 360
Every job, caught
Your front desk catches the work you are losing now.
Every call answered24 / 7 / 365
Every WhatsApp replied toInstantly
After-hours bookings captured100%
Automated follow-ups sentEvery time
Jobs recovered per monthUp to 20+

Three Ways to Handle Your Enquiries. Only One Scales.

You can keep doing it all yourself, hire someone to sit by the phone, or let your front desk handle every call and message for you. Here is how they compare.

What Matters
Do It YourselfYou & your team
Hire a ReceptionistA full salary
Front Desk 360One monthly feeRecommended
Answers 24/7, after hours & weekends
Asleep or on a job
Office hours only
Always on
Replies in seconds, every time
~When you're free
~One at a time
Instantly
Handles calls and WhatsApp together
One thing at a time
~One channel
Both at once
Never sick, on leave, or off-shift
You need a break
Leave & sick days
Every day
Books jobs & sends reminders automatically
Manual & easy to forget
~By hand
Done for you
Follows up every single lead
Leads go cold
~If they remember
Every time
What it really costs you
Lost jobs
A full salary
Far less than a hire
← swipe to compare →

Less than one recovered job a month, working every hour you don't.

Try It Live

You Do the Job. Your Front Desk Handles the Rest.

Pick the package that fits how your customers reach you. Every package does the same core job. The bigger ones just handle more as you grow. Book a demo and we will show you the right one for your business. No contracts · Cancel anytime.

FD Lite
WhatsApp Front Desk
Best for businesses that get most messages on WhatsApp. Your front desk replies fast, books jobs, and sends reminders, all day and night.
Try It Live
What's included
WhatsApp Front Desk (24/7)
Lead Qualification
Appointment Booking & Reminders
After-Hours Handling
CRM Dashboard & Reports
Voice Front Desk
Website Chat Widget
Automated Follow-Ups
Includes up to 500 WhatsApp conversations/mo. Additional usage billed separately.
FD 360
The Full Front Desk
The full front desk. WhatsApp and calls, plus Facebook, Instagram, and SMS. Every customer followed up, calls made for you, and a monthly call with us to keep it working well.
Voice Agent Sales & Nurture Agent
Try It Live
Everything in FD Pro, plus
Voice Front Desk (Outbound Calls)
Lead Qualification & Nurturing Sequences
Inbox Coverage: Facebook, Instagram & SMS
Monthly Strategy Call
Your front desk runs fully on WhatsApp and voice. Facebook, Instagram, and SMS are covered through inbox management. Every message received, organised, and visible in one place.

Includes up to 1,000 WhatsApp conversations & 300 voice minutes/mo. Additional usage billed separately.
Fair usage limits apply to every package. WhatsApp chats and voice minutes are counted each month.
Need more? Just contact us and we will sort you out.

Want Us to Manage Everything? Custom Quoted.

We build it, run it, and manage it every month. You just receive the bookings and notifications. Priced based on your business size and what you need. Contact us and we will put together a quote for you.

Discuss Full Management

Your Trade is Different. The Problem Isn't.

Whatever your trade, your customers expect a fast reply.
Front Desk 360 is built to handle that so you can focus on the job in front of you.

Plumbers
Electricians
Roofers & Waterproofing
Air Conditioning & Refrigeration
Panel Beaters
Medical & Dental
Salons & Spas
Security & CCTV
Solar & Backup Power
Water Backup & Filtration
Landscaping
Contractors & Builders

Your Business. Your Conversations.

You manage your conversations, leads, bookings, and calendar from your own dashboard.
Front Desk 360
runs in the background. You stay in control.

See Every Conversation

Every call, WhatsApp message, and booking is logged in your dashboard. Read every conversation from your phone or computer at any time.

Jump In Anytime

If a conversation needs your personal touch, jump straight in. Your assistant hands it over seamlessly and the customer gets a smooth experience either way.

Every Enquiry Notified

Every new lead, booking, and missed call triggers an instant notification to you. Nothing slips through unnoticed. You always know what's happening.

Active Subscription, Full Access

While your subscription is active, you have full access to your dashboard, conversations, leads, bookings, and agents. If you cancel, you lose access to the platform and everything built inside it. Your subscription keeps your front desk running.

Straight Answers

Still not sure? Try the live voice front desk on this page and hear how it handles a real conversation.

Your Assistant Is Live. Try It Now.
Click the icon at the bottom of the screen and speak to your assistant. No forms. No sales call. Just the system running live.
How does Front Desk 360 help me get more jobs?

Most businesses do not lose jobs because they are bad at the work. They lose jobs because they reply too late.
Front Desk 360
helps you answer calls faster, reply to WhatsApps quickly, and follow up properly so fewer leads go cold.

What happens when a customer calls or sends a WhatsApp?

Your front desk replies quickly, answers common questions, collects the customer's details, and helps move them toward a booking. If something needs your attention, you get notified so you can step in.

The best way to see it is to try it yourself.

Will this change my phone number or mess with my current setup?

No. When you start, we give you a brand new number for your calls and WhatsApp, and your front desk runs on that. Your current number, phone, and setup stay exactly as they are. We never touch them. The new number also lets you see exactly how many calls, messages, and bookings your front desk brings in, so you can watch it working with real numbers. And if you ever stop, there is nothing on your side to undo.

Do I need to be technical to use this?

We set everything up for you, so you do not need to be technical to get started. That said, Front Desk 360 is not as simple as sending a WhatsApp. You will need some practice to manage conversations, update your settings, and get the best out of the platform. It is not complicated, but it does take a little time to learn.

Will my customers know they are speaking to a system?

What your customers notice first is that the reply is fast, clear, and professional. The goal is not to sound robotic. The goal is to give your customers a better experience than a missed call or a slow reply. If a customer asks directly whether they are speaking to a person, your front desk is honest and lets them know it is a digital assistant, not a person.

Judge it for yourself.

Can I see the conversations my customers are having?

Yes. You can view all conversations, step into important chats, and manage your leads from your dashboard. You stay in control at all times.

Can I try it before I commit?

Yes. The live voice front desk is on this page right now. Try it yourself first, then imagine it answering for your own business. No forms, no sign-up, no sales call.

How long does it take to set everything up?

Most setups are ready within one to two weeks. It depends on how detailed your business needs are and how quickly you can provide your onboarding information. Once we are both happy, we activate and go live.

What if I decide it is not for me?

There are no long contracts. You can cancel with one month's notice. Please be aware that when you cancel, you lose access to the platform and everything built inside it including your agents, conversations, and all setup work done by Front Desk 360. Your subscription is what keeps your front desk running.

Stop Losing Jobs to Businesses
That Reply Faster.

Your assistant is live on this page right now. Click below and hear exactly what your customers will hear.

You do the work. We handle the rest.